Refund & Return Policy
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Thank you for choosing Emark Export.
We take great care to deliver high-quality, natural, and unprocessed honey.
Please read our Refund & Return Policy carefully.
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1. Eligibility for Returns & Refunds
As honey is a food product, returns are generally not accepted due to safety and hygiene reasons.
However, we offer returns/refunds under the following conditions:
a) Wrong Product Delivered
If the item you received is different from what you ordered.
b) Damaged or Leaking Product
If the honey jar is broken, leaking, or damaged during transit.
c) Quality Issue (Rare Cases)
If you believe there is a genuine quality issue, you may contact us with proper evidence.
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2. Conditions for Claim Approval
For us to process your return or refund, the following conditions must be met:
You must inform us within 24–48 hours of receiving the order.
You must provide clear photos/videos of:
Outer packaging
Damaged product
Inside content
Product must not be used or tampered with.
All labels and packaging must be intact.
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3. Non-Returnable Items
We cannot accept returns for the following:
Opened or used bottles
Products without original packaging
Items purchased during clearance/special discount (if applicable)
Delay caused by courier or customs processes (export orders)
Variations in taste, aroma, or color (natural honey varies by season)
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4. Refund Process
Once your claim is verified and approved:
Refund will be processed to your original payment method or bank account.
Refund may take 5–7 working days to reflect.
For export orders, refund timelines may vary based on banking procedures.
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5. Replacement Policy
In case of:
Damaged product, or
Wrong item delivered
We may offer a free replacement instead of a refund (based on availability and shipping conditions).
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6. Cancellation Policy
Orders can be cancelled before dispatch only.
Export orders cannot be cancelled once B/L, invoice, or packing has started.
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7. Contact for Refund/Return Support
If you need assistance, contact us:
Emark Export
📞 +91 90994 78164
📧 emarkexport@gmail.com